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Shipping Policy: Oneida offers free shipping on most orders over $100.00 for products that can be shipped by UPS ground and that are shipping within the 48 continental United States.
Some products have fixed shipping and handling charges applied instead of / in addition to our basic shipping charges. Charges are noted on each product page.
Some products will require additional shipping / freight charges to be calculated by our office. These are usually large / oversized items and items that sometimes ship by common carrier. Orders containing these types of items will require a separate freight charge that will be calculated and explained to you after you submit your order.
We make every effort to ship your product in a timely manner. You can trust that your order will be quickly processed and safely delivered. Our shipping charges and methods are determined by the type of product ordered, dimension and weight, and destination. Some products cannot be shipped to international or extremely remote destinations, so please submit a message to us from the Contact Us page if you would like to discuss other ordering options.
Checking your Order
We would like to think that our shipping department is perfect, but we realize mistakes and errors can occur. Notify OAS customer service at immediately of any missing or incorrect parts, and we will make the correction. OAS does not accept any claims for shortages or errors after 3 days from date of delivery. You can reach customer service at 800-732-4065.
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