General Terms
Oneida Air Systems makes every effort to accurately represent our products and prices, however OAS reserves the right to make changes to products and prices at any time. As a manufacturer, OAS reserves the right to change product specifications at any time in an effort to achieve better quality products.
All information on Oneida Air Systems website is the sole property of Oneida Air Systems unless otherwise noted.
Copyright 2010
The buyer is cautioned to install and operate Dust Collectors in accordance with prescribed Federal, State, OSHA, NFPA, local codes and regulations. This equipment should be installed/wired by a licensed electrician following all applicable codes. Local codes can be significantly different from national codes. The customer assumes the responsibility for contacting their insurance underwriter with regard to specific application requirements of venting or if additional fire protection and safety equipment may be required.
Single phase motors should only be started and stopped up to 4 - 10 times per hour. Starting single phase motors more frequently can cause heat build up and can cause the motor overload to trip or cause motor damage. In general, motors should be started and stopped as little as possible for maximum lifespan and best economy (electrical use). *Note: Motors should be protected from extreme weather to prolong motor life.
Installing a dust collection system will greatly reduce airborne dust levels in your shop. However, NIOSH recommends that respirators must be worn if the ambient concentration of wood dust exceeds the prescribed exposure limit. If in doubt wear a NIOSH mask.
Limited Warranty
Oneida Air Systems warrants products it manufactures for a period of 1 or more years depending on the product to the original purchaser from the date of purchase unless otherwise specified. Items not manufactured by OAS are limited to their own manufacturer’s warranties. All electrical items such as magnetic starters, remotes, sensors, pumps and accessories are limited to 90 days. This warranty does not apply to defects due directly or indirectly to misuse, negligence, accidents, abuse, repairs, alterations, improper wiring or lack of maintenance. This is Oneida Air Systems sole written warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose, are hereby limited to the duration of this written warranty. OAS does not warrant or represent that the merchandise complies with the provisions of any law or acts unless the manufacturer so warrants.
In no event shall OAS’s liability under this warranty exceed the purchase price paid for the product and any legal actions brought against Oneida Air Systems shall be tried in the State of New York, County of Onondaga.
Oneida Air Systems shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special, or consequential damages arising from the use of our product.
Oneida Air Systems does not warrant or authorize use of wood dust collectors for other purposes. This includes wood products that are treated, coated, or otherwise altered from their natural state.
Shipping
Shipping Policy: Oneida offers free shipping on most ductwork orders over $100.00 for products that can be shipped by UPS ground and that are shipping within the 48 continental United States.
Some systems, Dust Deputy items, and other products have fixed shipping and handling charges applied instead of / in addition to our basic shipping charges. Charges are noted on each product page.
Some products will require additional shipping / freight charges to be calculated by our office. These are usually large / oversized items and items that sometimes ship by common carrier. Orders containing these types of items will require a separate freight charge that will be calculated and explained to you after you submit your order.
We make every effort to ship your product in a timely manner, however sometimes delays and backorders are inevitable. Oneida will not be held responsible or liable for these conditions or the way they may effect your production. You can trust that your order will be quickly processed and safely delivered. Our shipping charges and methods are determined by the type of product ordered, dimension and weight, and destination. Some products cannot be shipped to international or extremely remote destinations, so please submit a message to us from the Contact Us page if you would like to discuss other ordering options.
Backorders will be shipped when they are available. When orders are shipped UPS, UPS will notify you by e-mail. If shipped by Common Carrier, you can arrange for the trucking company to notify you and make arrangements for delivery. Shipping method is determined by Oneida Air Systems and is dependent upon material to be shipped and destination. You are not charged until your order is shipped.
Checking your Order
We would like to think that our shipping department is perfect, but we realize mistakes and errors can occur. Notify OAS customer service at immediately of any missing or incorrect parts, and we will make the correction. OAS does not accept any claims for shortages or errors after 3 days from date of delivery. You can reach customer service at 800-732-4065.
Please look over the shipped order very carefully in the presence of the delivery person for damage or incomplete shipment before signing the delivery receipt. Please note any tears or irregularities in shipping packaging, however slight, on the shipping delivery receipt. This could be an indication of extensive concealed damage. The shipping company will not take responsibility if the damage is not noted on the delivery receipt. In the event of shipping damage, call OAS Customer Service immediately at 1.800.732.4065 so we can expedite replacements. Please check in all parts within 3 days from receiving order. Notify OAS immediately of any missing or incorrect parts. OAS does not accept any claims for damage or shortage after 3 days from date of delivery.
Shipping Charges
Our prices are FOB Syracuse, New York. FOB stands for “free on board”. This means that shipping is not included in the prices. This means that we are responsible for putting the freight on the truck. The charges associated with moving the merchandise to the destination are paid for by the customer. We do business with many shipping and freight companies on a frequent basis and are able to negotiate discounts that many customers would not be able to receive. We are happy to pass on these discounts to our customers, and do so by charging for the freight up front resulting in your order being shipped prepaid. Your sales representative will provide you with the best possible shipping quote and indicate whether it ships UPS or truck freight (common carrier.)
Truck Freight Orders
Any of our systems that are 3Hp or larger will require delivery by truck freight (common carrier.) A regulation truck drivers are subject to is that they are not required to give assistance unloading. Please be prepared for this, as you are responsible for unloading the items. If needed, a lift gate service is often available at an additional cost. Your location must also be tractor-trailer accessible. You may also arrange to pickup your freight at the terminal if this is more convenient for you or if you are concerned about additional freight costs. Make sure your vehicle is capable of handling the weight and volume and also bring along additional help with loading and unloading.
Business Delivery: If the system is being delivered to a business, you should have a loading dock and pallet jack available to unload the freight. If this is not available at your business please indicate this to your sales representative so that these services are included when your system is delivered.
Residential Businesses/Residential Customers: Please notify your sales representative whether services such as lift gate, and/or residential delivery appointments are required so that they can be included when your system is delivered.
When you take delivery of an Oneida dust collector you can be assured that there will not be any additional freight/shipping charges added on to your order after the payment/order process is completed. This means the freight company will make no additional demands for payment while attempting to deliver your system which has happened with some of our competitors. Some of these extras are lift gate fees, and residential delivery fees. If at anytime you have any questions regarding your order or the freight cost please contact your sales representative - (800) 732-4065.
Non-Freight Orders – Most Ductwork and Small Systems
We ship non-freight orders via ground transportation service, normally UPS but we reserve the right to use other carriers. We have developed standard shipping costs for the continental US, and these charges will be added to your order. We do offer free shipping on ductwork orders over $100 in the continental US, with some restrictions. These items are noted in our price sheet.
Shipping Damage
We realize that shipping damage can occur sometimes. Before signing the delivery receipt, it is crucial that you look over the shipment very carefully in the presence of the delivery person for damage or incomplete shipment. Please note any obvious damage, even tears or irregularities in shipping packaging, however slight, on the shipping delivery receipt. They could be an indication of extensive concealed damage. The shipping company will not take responsibility if the damage is not noted on the delivery receipt.
After signing for the shipment damaged, or while the carrier is there, call O.A.S. immediately. This will allow us to make a claim for shipping damages on your behalf, and send our replacement parts at no cost. If the product is received damaged, and you sign for it free and clear then you have no recourse with the freight company.
Concealed Damage
If you sign for the shipment free and clear and then later notice damage, please contact us immediately. We have 3 days from the date of delivery to file a concealed damage claim. The shipping company will typically accept responsibility for only 1/3 of the damage claim if it’s signed for free and clear.
Tracking Shipments
UPS Ground Shipment
• Shipping program will automatically send an e-mail notification to the customer as long as an e-mail address is provided and in our accounting system.
• The e-mail is sent directly by UPS, and subject header will read:
UPS Ship Notification, Tracking Number #.
• You can track these shipments by clicking on the link provided in the e-mail. UPS Tracking is also available at
www.ups.com
Freight Shipments
• Notification will be made when the order is shipped. Currently this is done via phone, but we also use e-mail, and fax.
• We will review the receiving instructions and provide the carrier and pro number so that the shipment can be tracked.
• You can track shipments via the carrier’s website with the tracking number or pro #, and links to these websites can be found on our website.
Tracking Shipments
• Go to carrier’s website, track shipment with pro # / tracking #.
Delivery Risk of Loss
Products will be shipped to Buyer’s single destination. Title and risk of loss shall pass to the Buyer upon delivery to such destination. Buyer pays transportation expenses. Dates of shipment are advisory and OAS will make reasonable efforts to ship on or before the date states for shipment, however, OAS shall not incur any liability for failure to ship on that date.
Returned Goods Policy
Buyer must inform OAS of any shortage or damage, by so noting in writing, on the freight delivery bill prior to signing to indicate receipt of shipment. All claims, including claims covered under the limited warranty, are subject to inspection and investigation by OAS. OAS reserves the right to inspect and investigate all returned products before Buyer’s claim is settled. All products returned for a refund must be unused and re-saleable and purchased within the last 30 days. There are no refunds on fl ex hose or custom made components. There will be a 25% restocking fee applied to any returned items. Buyer must call and get an RMA#. (Return authorization number.) Merchandise must be shipped to us prepaid.
Please contact our Customer Service department @ 315-476-5151 should you decide to return an item(s) for any reason, including refunds, warranty, or exchange. Please have a copy of original order when you call. We will issue an RMA number.
• No returns accepted without an RMA number.
• All returns are subject to a 25% restocking fee and must be shipped to us pre-paid.
• No returns accepted on custom parts or flex hose.
• Must be returned within 30 days of original purchase, be un-used and in resalable condition.
• RMA # must be on outside of all boxes returned or the shipping department cannot accept delivery.
• Please include a copy of your order and state the reason for the return.
• All claims, including claims covered under the limited warranty, are subject to inspection and investigation before Buyer’s claim is settled.